should have a lot of knowledge about Salesforce Lightning Process Builder. Design, develop and configure Community cloud, Sales Cloud, and Service Cloud solutions using the full Salesforce toolset including lightning components, form flows, custom actions, custom objects and fields, validation rules, workflows, triggers, process builder, CSS, etc. We also discussed how you can schedule multiple groups of actions and create.Develop software solutions on API framework and 3rd party APIs.Take direction from Technical Architect, design, and architect from high-level user stories and implement a solution to completion without direct supervision.Take direction from project team members and immediate supervisor, but take initiative and show leadership when appropriate. Work effectively individually but also collaborate with others to develop a successful and scalable solution.Serve as the subject matter expert for technical and solution architecture that will include configuration, development, integration, and customization of complex Salesforce environments.The Agent can send a new SightCall invitation link to the Guest via SMS or Email from the SightCall Widget menu, which is outside the Appointment Waiting Room. With Lightning Scheduler, you can provide personalized experiences to your customers or prospects by precision-scheduling appointmentsin person or by phone or videowith the right person at the right place and time. Can the Agent send a new SightCall invitation link to the Guest outside the Appointment Waiting Room?Īnswer: Yes.Can the same Agent Appointment Link and Guest Appointment Link be reused if the call gets disconnected?Īnswer: Yes as long as the Salesforce SA Scheduled Time has not passed (expired).Using Bulk Actions in Salesforce Classic Using Bulk Actions in Salesforce Lightning. Once the Agent and the Guest join the call session successfully, what will happen if the Agent accidentally refreshes the Salesforce browser tab?Īnswer: The call session will be disconnected. Meet our community of customer advocates.Balancing a PhD program with a startup career (Ep. The Overflow Blog Building a safer community: Announcing our new Code of Conduct. Who should enter the Waiting Room first? What will happen if the Guest enters the Waiting Room first before the Agent?Īnswer: It can be either the Agent or the Guest. Currently we are using the Salesforce Scheduler on a community site which default language is Dutch.The followings are few Frequently Asked Questions around the Appointment Waiting Room: Once the SightCall Appointments package is installed, it will monitor the Salesforce SA object in question to see if it meets the criteria configured in the If it meets the criteria, then the package will automatically generate the Agent Appointment Link and Guest Appointment Link, which are basically the link to enter the Appointment Waiting Room. SightCall Appointments package is the bridge between SightCall platform and Salesforce Lightning Scheduler feature that allows the generation of SightCall invitation link for every Scheduled Service Appointment (SA) within Salesforce. This article assumes that you have properly installed SightCall Appointments package in your Salesforce tenant per SightCall for SFDC Lightning Scheduler Configuration Guide.
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